Saying yes to coaching should feel safe. Here is exactly how payments, rescheduling, and refunds work with Stacey Fischer Coaching, a business of Amble Booksmith, LLC.
Discovery calls
The 20-minute discovery call is free. There is no payment and no obligation.
Paying for coaching
Packages are paid in full when you enroll, and the price is shown before you pay. Custom family plans are billed by invoice, which you can pay by card or bank transfer. After you enroll, Stacey will email you within one business day to schedule your first session.
Changing your mind
- Before your first session: you'll receive a full refund.
- After sessions have started: you'll be refunded for the sessions you haven't used, at your package's per-session rate (the package price divided by its number of sessions).
- Custom plans paid by invoice: the same rule applies, using the per-session rate on your invoice.
Rescheduling and missed sessions
Need to move a one-on-one session? Let Stacey know at least 24 hours ahead and you'll find a new time together. A session missed without 24 hours' notice counts as used, though real emergencies are always handled with grace. Group sessions run on the group's schedule and can't be moved for one person.
If Stacey needs to cancel
If Stacey has to cancel a session, it will be rescheduled at a time that works for you, or refunded if you prefer.
How to ask for a refund
Email [email protected] with your name and the package you bought. You'll get a reply within one business day. Refunds go back to the original payment method; banks usually take 5 to 10 business days to show them.
Questions about a charge
If anything about a charge looks wrong, please email first. It will be made right quickly, and usually faster than a bank dispute.